DAMAGED ITEMS
While we strive to best clean your garments according to the label laws, we can not be responsible for color loss, bleeding or shrinkage. We can not take responsibility for garments that are worn out leaving holes and tears. Please report to us when you drop of your garments to us of any flaws.
LOST ITEMS
Please report any lost item to us within 24 hours at 602 265-0453. We will try our utmost to find the garment. If we can not find the garment in two weeks time from the reported loss, we will reimburse you following our store policy which is: We will reimburse in store credit up to but not in excess of (5) five times the cleaning charge of the garment. Please note that we can not be responsible for any items of value such as cash, jewelry, cuff links etc. left in pockets.
MANUFACTURE ERROR
According to the U.S. Federal Trade Commission’s Care Labeling Law, manufacturers are required to apply accurate care instructions on every garment produced. In instances where a garment is damaged as a result of inaccurate care labeling, the manufacturer is held responsible. To assist you in obtaining compensation from the manufacturer, Tony’s Cleaners & Tailors will issue a letter summarizing the manufacturer’s error and responsibilities under law.
We hope to provide a convenient service to all our customers and can leave orders outside residences or with a doorman. We cannot accept responsibility for any items prior to pickup if they are left on your doorstep or at the front desk of a building. Once a delivery has been made, we will not be held responsible or liable for the loss or damage of any items. It is the customer’s sole responsibility to ensure the safety of items after a delivery by Tony’s Cleaners & Tailors.
BARCODES AFFIXED TO GARMENTS
Tony’s Cleaners & Tailors state of the art garment management system uses tiny barcodes, to monitor your garment throughout each step of the cleaning process. The use of tiny barcodes helps Tony’s Cleaners & Tailors provide a top-notch cleaning service and minimize human error. Placing tiny barcodes on garments results in no more tags to rip off or holes pinned in your garment. In choosing Tony’s Cleaners & Tailors to clean your garment, you expressly agree to Tony’s Cleaners & Tailors placing barcodes on your garment.
Tony’s Cleaners & Tailors affixes a barcode to your garment, which is scanned into our garment care system. Tony’s Cleaners & Tailors professionals utilize the barcodes to keep track of all your garments, including any special requests or instructions that you provided. The coding system provides a description of your garment and its location within our facility. The barcodes provide Tony’s Cleaners & Tailors with greater tracking and accountability, thus enhancing performance. In choosing Tony’s Cleaners & Tailors to clean your garment, you agree that barcodes affixed to garments does not render such garment destroyed or damaged.
IN NO EVENT SHALL TONY’S CLEANERS & TAILORS BE LIABLE TO THE CUSTOMER FOR ANY DIRECT, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOST PROFITS ARISING OUT OF OR RELATING TO TONY’S CLEANERS & TAILORS AFFIXING OR PLACING BARCODES ON GARMENTS. THE CUSTOMER EXPRESSLY DISCLAIMS AND WAIVES THE RIGHT TO ANY ADDITIONAL DAMAGES, INCLUDING WITHOUT LIMITATION, DIRECT, CONSEQUENTIAL, PUNITIVE OR ANY OTHER KIND OF LEGAL OR EQUITABLE DAMAGES, IN EITHER TORT OR CONTRACT, FROM TONY’S CLEANERS & TAILORS BARCODES ON GARMENTS; AND YOU EXPRESSLY AGREE TO HOLD TONY’S CLEANERS & TAILORS HARMLESS FOR PLACING BARCODES ON GARMENTS.